Frequently Asked Questions


  • What is a virus? How does it affect me?
    •       A computer virus is any program or application, normally in the form of a ".exe" file, that has or was made for a malicious purpose including the corruption, infection, and harm of your computer files. Symptoms of a computer virus include excessive computer slow-down, random and annoying pop-ups that came seemingly out of nowhere, and errors upon turning on your computer or performing certain actions. Back to top

  • What is Spyware?
    •       Spyware is is a type of computer virus meant for monitoring users. This is not, however, the full scope of what it can do. It is also capable of changing settings like homepages on the user's computer. It might steal user data, and typed information as well. Symptoms include extremely slow internet connection, and inability to log into an account even if positive the correct credentials are being used. Back to top

  • Are people watching me?
    •       In short, more than likely no. Unless there is extremely sensitive financial data in your computer, people are not watching you. However, if you have Spyware or a virus on your computer, then yes, you are being watched. Solution? Easy. Buy firewall, antivirus, and spyware software or software that bundles any or all of the above. Back to top

  • Why is my system slow?
    •       There are many reasons as to why a computer may run slowly. Here, we list the five most common ones, and a way to fix the problem.
         *   There might be too many programs and data installed on the hard drive, thus leaving very little space for the operating system to do its work.
         *   It has a virus or Spyware (see above).
         *   It may be running an operating system that is too heavy for its hardware configuration. For example, if it says that it's meant for Windows XP Home edition, and Windows XP professional is installed, the system may run slowly. To fix, the system must be brought in to our facility.
         *   There might be errors in the registry. The computer needs to be brought to our facility in order to correct this.
         *   The hard drive files might be fragmented. To fix this, go to Start -> All programs -> Accessories -> System Tools -> Disk Defragmenter. Then select your hard drive, click analyze, and then click run. This process may take several hours, but the computer may still be used while the process runs in the background. Back to top

  • Is my data safe? How can I be sure?
    •       Unless you have a virus or Spyware (see above), your data is safe as long as your hard drive doesn't fail. Even if it fails, we do have ways of restoring data from failed hard drive, but in that situation, the system or hard drive would have to be brought to our facility for examination and recovery. However, you should always keep backups of your data (see below) regardless of how new or state-of-the-art your hard drive(s) may be. You can never be too careful with your data. Back to top

  • Should I let Windows or a program install updates?
    •       Yes. Updates should always be installed for programs and Windows. Updates usually make the program run faster, better, and fixes bugs and issues. It is never bad to update, and therefore, there is no reason not to do it. Back to top

  • Is my password safe? How can I remember it?
    •       We recommend that passwords always be at least 10 characters long, that they contain UPPER CASE and lower case letters, and that they also contain numbers. About remembering it, if it really is difficult to memorize, then it should be written down and kept in a safe physical place. Storing your passwords within your computer can be dangerous, unless the file containing your passwords is encrypted with a master password which should definitely be longer than 13 characters and follow the abovementioned criteria for a good password. Back to top

  • What is a backup? What's in it for me if I backup? How do I backup?
    •       A backup is simply an extra copy of all or part of the data on your computer. Backups are ideally made regularly in order to prevent the loss of data. Making backups is beneficial because in the event of a hardware failure or virus infection, your data will still be secure in a different location. To backup, you can either copy-paste your important data such as music, pictures, and documents to an external hard drive, or you can use an archiving program like WinRar or WinZip to compress the data into one easy-to-manage file, which would then need to be moved to an external storage method. Back to top

  • What is a product key? Where are they stored?
    •       A product key is some sort of string of characters and number that is usually bundled with software. It is used to let the software's installer know who is installing the program. It is also a basic anti-piracy measure. Product keys, once entered into the installer, are stored inside the computer, making them vulnerable to viruses and Spyware. This is one reason why it is important to have a good antivirus and antispyware software. Back to top

  • What is a software disk? Should I keep it?
    •       A software disk is the disc that any programs or software you buy will come in. To install, the disc will generally have to be inserted into the computer, and an installation procedure must be performed. Software discs should always be kept because one never knows when the software may need to be reinstalled. Software might need to be reinstalled when the computer has too much wrong with it, and the operating system needs reinstalling. In this situation, all programs and software will need to be reinstalled. Back to top

  • How do I get service and/or repair for my computer?
    •       You can call us at (505)897-7751. Alternatively you can use the links in the "contact us" box on the right-hand side of this page to email us. If there is no clickable chat link, it means that live chat is currently unavailable and in this case we recommend you either email or call us. Another way is to bring your computer to our facility, located at 6015 4th Street NW in Albuquerque. Back to top

  • What is a network?  How do they work?
    •       A network is basically a way in which computers may interact and talk to each other. A network is normally necessary when more than one computer in a household needs to be connected to the internet. In this case, a router (wireless or wired) will be necessary. When more than one computer is connected to the internet, or when several computers are interconnected to each other, it is said that they are in a network. Back to top

Contact Us

6122 4th Street NW #A
Los Ranchos, NM 87107

505.897.7751 - phone

Monday - Friday
9am - 6pm

10am - 2pm

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